IT Operations Team

The Operations team is integral to maintaining and enhancing the technological foundation of all County departments. They offer a comprehensive suite of technical services and support that encompasses several crucial areas:

Server Management: They oversee the deployment, configuration, and upkeep of servers, ensuring high availability and optimal performance.
Network Administration: The team is responsible for managing network infrastructure, including routing and switching, to guarantee secure and efficient communication across departments.
Cybersecurity: A robust cybersecurity framework is in place to protect county IT assets, data, and users from potential threats and breaches.
Data Center Operations: They ensure the smooth running of data centers by managing hardware, software, power, and backup systems, maintaining uninterrupted operations.
Cloud Environment Management: The team supports cloud infrastructure, optimizing cloud-based resources for scalability, reliability, and cost-effectiveness.
Telecommunications: They handle the county's telecommunications needs, ensuring reliable voice and data communication systems.
End User Device Management: Comprehensive support is provided for all end-user devices, including setup, troubleshooting, and maintenance.
Service Desk Support: They operate a responsive service desk to address technical issues and support requests promptly, ensuring minimal downtime and disruption to county operations.

By covering these diverse areas, the Operations team ensures a seamless and secure IT environment that empowers county departments to deliver efficient public services.