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Emergency Preparedness

Gail Goodchild, Director

Mission Statement

It is the mission of the Department of Emergency Preparedness to ensure that county and local governments have emergency response plans in place with information-sharing capabilities to quickly respond to all types of disasters, personal safety and security situations. The essence of the mission is to provide state-of-the-art telecommunications and information technologies, so emergency personnel can provide the highest level of response possible.

Department Objectives:

  • Provide Comprehensive Customer Service
  • Innovate and Seek Continuous Quality Improvement
  • Manage Resources with Fiscal Prudence
  • Retain and Develop a High Quality Workforce

What We Do

The Department of Emergency Preparedness is comprised of three divisions: Waukesha County Communications Center (countywide 9-1-1 Public Service Answering Point (PSAP) and dispatch center, Emergency Management, and Radio Services. 

Waukesha County Communications Center

1621 Woodburn Rd

Waukesha, WI 53188

Administration: (262) 446-5025

Non-Emergency: (262) 446-5070

Emergency: 9-1-1

Fax: (262) 548-7313

Email: wcc@waukeshacounty.gov

Hours of Operation:
24/7

Radio Services

2120 Davidson Rd

Waukesha, WI 53186

Administration: (262) 548-7600

Service: (262) 548-7602

Fax: (262) 548-7855

Hours of Operation:
Monday thru Friday
8:00 a.m. – 4:30 p.m.

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