Join Our Team!

All applicants must complete the following requirements successfully during the screening process:

• Application Review
• Complete the required 2-hour sit-in with WCC.
• Oral Interview
• Background Check
• Conditional Offer
• Drug Screen
• Hearing Test

Starts at $29.44 Hourly!

We offer four competency-based merit increases during the training period.

• Competency 1 - $30.47
• Competency 2 - $31.53
• Competency 3 - $32.64
• Competency 4 - $33.78

Maximum Pay: $40.88

Lateral Transfer Benefits:

Newly hired Telecommunicators with at least three (3) years of full-time experience within a similar position within the last twelve (12) months may be awarded a higher starting wage and accelerated vacation and sick time. 

You must meet these minimum requirements:

• High School Diploma or GED

• Answers emergency and non-emergency telephone calls using computerized equipment; identifies the nature of the incident and the proper agencies to respond; refers the caller or relays the message when further internal action is not required.
• Receives emergency and non-emergency complaints and requests for services from citizens, internal County departments, and public safety personnel such as law enforcement, fire, and EMS.
• Maintains an activity status record of units; selects proper unit to respond based upon incident criteria; alerts units of needed response; tracks acknowledgment of dispatch messages and well-being of response resource; alerts additional units for response based upon incident or message criteria; serves as command and control mechanism for client agencies.
• Serves as an information resource to response units and the general public; relays requests for information through data sources and returns response to units; locates requested information through additional sources as resources permit; acts as the liaison between public officials and the general public.
• Provides life-saving and scene safety instructions for Emergency Medical Dispatch (EMD) or Emergency Fire Dispatch (EFD).
• Monitors specific radio channels for surrounding agencies to ensure awareness of mutual aid for high-priority situations. 
• Operates radio transmitters in accordance with Federal Communications Commission rules regulations and County procedures and policies; operates voice and message retrieval systems; operates data processing systems in accordance with required rules and regulations; maintains confidentiality of information; and periodically performs testing of electronic and mechanical equipment to indicate proper performance.
• Operates the Time System (TIME) used for driver’s license checks, registration checks, checks for wanted persons, etc.
• Operates varied and complex computerized communication and emergency warning systems equipment.
• Processes calls for service and communicate by radio, phones, and computers with units in the field.
• Participates in job-related training sessions and seminars; observes field operations of public safety response units; attends required staff meetings; and keeps certifications current as required by management.
• May be assigned to assist in the training of telecommunicators and provide feedback to both the employee and supervisor. 
• Records information and maintains necessary and accurate records of activity and performance.
• Establishes and maintains effective working relations with coworkers, the public, and law enforcement, fire and EMS personnel.
• May perform the duties of Operator in Charge (OIC) or Certified Training Officer (CTO) as assigned.
• May participate in various communication center work groups. 
• Performs other duties as required. 

• Considerable knowledge of the procedures and methods of operating specialized computer communications equipment, telephones, teletype, and two-way radio.
• Considerable knowledge of the proper arrangement of material for transmission including priority of messages.
• Considerable knowledge of the location of federal, state, and county highways, town roads, and city streets within the County’s geographical limits.
• Considerable knowledge of basic computer operations, data entry, and retrieval.
• Considerable knowledge of departmental standard operating procedures, practices, rules, and regulations.
• Working knowledge of Federal Communications Commission rules and regulations.
• Ability to read, write, and speak English fluently; speak clearly; hear and understand radio, telephone, and verbal communications.
• Ability to work for extended periods of time at a dispatch console.
• Ability to respond to emergency situations and work a varied and flexible schedule.  
• Ability to prioritize decisions based upon multiple criteria and identifiable standards of policy and procedures.
• Ability to comprehend and follow oral and written instructions, and to think and react calmly and quickly in all types of situations.
• Ability to compile, analyze, record, and assemble data and information in a meaningful and effective manner and make good decisions and judgments.
• Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles. 
• Ability to multi-task.
• Ability to read a map; and to maintain a mental picture of the geographical location of law enforcement, fire and EMS vehicles, and their status.
• Ability to establish and maintain effective working relationships with coworkers, the public, and law enforcement, fire and EMS personnel.
• Ability to keyboard at a speed of 40 net words per minute.