Emergency Behavioral Health Services

Our emergency behavioral health services address urgent mental health and substance use needs, offering comprehensive support and safety whenever you need it most.

Need Immediate Help?

Call our Crisis Line Anytime!

Call 911 if you or someone else is in danger or if there's a suicide attempt or violence happening.

Crisis Line from 8:00 AM - 4:30 PM (262) 548-7666
Crisis Line After Hours  211 or (262) 547-3388

If you're in an emergency, call our crisis line anytime. Our trained staff is here 24/7 to listen and help with your mental health or substance use needs. We’re always ready to support you!

You can also call 9-8-8!

988 Wisconsin Lifeline is a National Suicide Prevention Lifeline call center serving all of Wisconsin. Callers who are suicidal or in emotional distress can call, text, or chat for free and confidential support 24 hours a day, 7 days a week.

Contact Us

Phone: (262) 548-7950

Fax: (262) 896-8046

Hours of Operation: 

Monday - Friday

8:00 AM - 4:30 PM

Address: 1501 Airport Rd. Waukesha, WI 53188

Services Offered

Fees: We do not discriminate on ability to pay. Costs are covered by a variety of sources such as Medicare, Medicaid and private insurance or HMO. We also provide a maximum monthly payment based on ability to pay.

Program Certification: All programs are certified by the State of Wisconsin.

Immediate Support for Mental Health and Substance Use

The Crisis Resource Center offers voluntary help for those with mental health and substance use needs, accepting admissions from 8 AM to 8 PM. To make a referral, please call (262) 896-8589.

What We Offer:

  • On-the-Spot Care: Our center is open every day to provide quick, voluntary support when you need it most.

  • Expert Assistance: Work with a caring team that understands your situation and can help guide you through tough times.

Service Availability:

  • Daily Admissions: Open from 8 AM to 8 PM for easy access to care.

  • Flexible Support Options: Tailored to meet your unique needs and help you feel better quickly.

Immediate Help for Mental Health and Substance Use

Our Crisis Team Services provide quick support through mobile response and a crisis line for mental health and substance use issues.

What We Offer:

  • Mobile Response: Our team can come to you, providing on-site support to help manage situations as they happen.

  • 24/7 Crisis Line: Call us anytime for immediate assistance and guidance from caring professionals.

How We Help:

  • Always Available: We're here around the clock, so you can get help whenever you need it.

  • Professional Support: Our trained staff is ready to listen and assist with your mental health and substance use needs.

Inpatient Care for Adults

The Waukesha County Mental Health Center has a hospital with 16 beds for adults. It's here to help when someone needs to quickly feel better, get the right meds, and safely return home. If you are seeking inpatient treatment please call (262) 548-7950.

What We Offer:

  • Personal Care: You and your family work with experts like doctors, nurses, and counselors to help you get better.

  • Focused Support: Our team makes sure you get the help you need to manage your condition.

Kid's Care:

  • We arrange help for kids through local hospitals that can provide the right care.

Visiting Hours:

  • Visiting times are limited to help everyone get the best care without disruptions.

Your rights and privacy are important to us. We ensure that all clients receive a detailed notice about their rights and our privacy practices, so you can feel safe and respected while receiving care.

Our billing office provides a clear fee schedule to help you understand the cost of services, and we offer assistance with payments based on your financial needs and insurance coverage.

If you have a question about your bill, please call (262) 548-7697.

2025 Mental Health and Alcohol and Other Substance Use Billing Schedule

2025 Mental Health and Alcohol and Other Substance Use Billing Schedule - Spanish

This website uses cookies to enhance usability and provide you with a more personal experience. By using this website, you agree to our use of cookies as explained in our Privacy Policy.