In partnership with the five-county Moraine Lakes Consortium, Economic Support Services determines eligibility for assistance programs such as FoodShare, Medical Assistance/BadgerCare, and Child Care for Waukesha residents including children, caretakers of children, elderly, blind, and the disabled. Anyone may call the Moraine Lakes Consortium call center at 888-446-1239 to ask about these benefits or to apply.
Waukesha County Human Services Center
514 Riverview Avenue, Waukesha, WI 53188
Public assistance programs, including FoodShare, Medical Assistance/BadgerCare, and Child Care, are administered through the Moraine Lakes Consortium consisting of Waukesha, Fond du Lac, Walworth, Ozaukee, and Washington counties. Anyone can apply for these assistance programs. For all case questions or to apply over the phone, customers can contact: Moraine Lakes Consortium at 1-888-446-1239; TTY: 711; Fax: 1-855-293-1822. Call center hours are Monday, Tuesday, Thursday 8am-4pm, Wednesday & Friday 10am-4pm. Customers may also apply or explore programs using the ACCESS website at ACCESS.wi.gov. Participants can make case changes, look up case correspondence, and upload documentation at the ACCESS website or they can download the MyACCESS app, to learn more go to https://www.dhs.wisconsin.gov/forwardhealth/myaccess.htm. There is an option to fill out a paper application to turn in at the local agency or to interview in person. There is even an option to start a short-form application (via phone, online, or in person) to start the process and finish later. Lobby services are open from Monday - Friday, 8:00 AM to 4:15 PM. Closed on weekends and holidays.
For all case questions or to apply over the phone, customers can contact: Moraine Lakes Consortium at 1-888-446-1239; TTY: 711; Fax: 1-855-293-1822
This institution is an equal opportunity provider.
How to Apply for Assistance Programs
Applying for assistance programs in Wisconsin is easy, and help is available every step of the way. Here’s how you can get started:
- Watch an Informative Video: Discover how to apply for Wisconsin's health, nutrition, childcare, and other programs with this video guide.
- Online Application: Visit ACCESS.wi.gov to apply online quickly and conveniently.
- Phone Assistance: Speak directly with an agent at the Moraine Lakes Consortium by calling 888-446-1239. They’re ready to help you through the application process.
- Paper Application: Prefer a physical form? Request one be mailed to you by calling the same number. Alternatively, download forms for various programs right here: FoodShare, BadgerCare Plus, EBD Medicaid, and Wisconsin Shares Childcare Subsidy.
- In-Person Help: Visit Waukesha County Health and Human Services Center where customers can get started on applications or staff can assist. Participants can drop off case documentation to be sent to the Central Documentation Processing Center in order to be assigned to a caseworker for processing.
- Using Technology: For document submissions, use the MyAccess smartphone app available on Android and Apple devices. Simply take photos of documents and upload them straight from participant’s phone. Participants can also submit documentation using the ACCESS.wi.gov website.
- Replacing FoodShare Cards: Receive your permanent FoodShare card by mail via QUEST. If your card is lost, stolen, or damaged, call QUEST at 1-877-415-5164 for a replacement.
- Document Submissions: Drop your documents in the box located at the HHS main entrance or at Economic Support Services on the lower level of the HHS building. Participants can also submit documentation via mail or fax or using the ACCESS.wi.gov website or using the smartphone application “MyACCESS” which is available for no cost at the Google and Apple app stores.
- Address for mail should go to CDPU, PO Box 5234, Janesville, WI 53547 (remember to add your case number to the documentation so it is attached to the appropriate case).
- Fax to the Central Document Processing Center at 1-855-293-1822 (remember to add your case number to the documentation so it is attached to the appropriate case).
For additional details or to confirm your county’s specific consortium, click here.
MyACCESS Mobile App
If you would like to check the status of your benefits, get reminders about actions you need to take, and submit and track documents, you can try the simple and convenient MyACCESS mobile app. Download the app for free on the App Store or Google Play Store.
