Health and Human Services
Department Information
Normal Business Hours: M-F, 8:00 am - 4:30 pm (excluding holidays)
514 Riverview Ave., Waukesha, WI 53188
The Department of Health and Human Services is at the forefront of cultivating a connected, resilient community where everyone can thrive. Guided by our mission, we enhance quality of life while ensuring that critical needs are met. We serve diverse groups including children, youth, families, veterans, seniors, and individuals facing mental health or substance use challenges. By leveraging individual and partner strengths, honoring diverse cultures, fostering transparency, and encouraging innovation, we provide high-quality services that empower self-determined choices and foster meaningful change.
MISSION
We enhance quality of life while assuring critical needs are met
VISION
A connected, resilient community where everyone thrives
VALUES
COLLABORATION
We leverage individual and partner strengths to achieve a shared purpose and common goals.
ACCOUNTABILITY
We make prudent fiscal decisions, act and respond with integrity, and provide high-quality programs.
RESPECT
We honor the dignity, culture and diversity of the people with whom we work and serve.
ENGAGED WORKFORCE
We actively create an environment of transparency, trust, shared responsibility and inclusivity while valuing professional development and work/life balance.
INNOVATION
We intentionally implement creative solutions that foster meaningful change to best meet the needs of our community and position the department for the future.
SELF-DETERMINATION
We engage individuals through a strength-based approach to make informed choices that positively impact quality of life.
CARE IS…HHS
Contact Us
Department of Health and Human Services
514 Riverview Avenue
Waukesha WI, 53188
Phone: 262-896-8430
Fax: 262-970-6670
Toll Free: 1-800-540-3620
Elizabeth Aldred, Department Director
Lisa Roberts, Deputy Director
Email: hhs@waukeshacounty.gov
Media Relations: Nicole Kelly, HHS PIO
Email: Nicole Kelly
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