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The Waukesha County Communications Center (WCC) is the largest Public Service Answering Point (PSAP) in Waukesha County processing cellular, landline, and text-to-911 calls for 20 police departments and 17 fire departments.

WCC is also the primary dispatch center for Division 106 (Waukesha County) of the Mutual Aid Box Alarm System (MABAS), which handles the coordinated dispatch of predetermined mutual aid units and resources from multiple fire departments on incidents where more apparatus or manpower is needed such as a structure fire or mass casualty incident.

Our Mission:

"We are lifelong learners; accepting our responsibilities, challenges, and necessary changes with a willing and open attitude. Through protocol application, technical expertise, and exceptional customer service; we are dedicated to serving those who live, work, and visit our Waukesha County communities. We are committed to our critical role as the "First" First Responders, sending the right help to the right place at the right time."

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Training Opportunities

Incident Tactical Dispatcher Course

Date: 5/19 - 5/22

Class Times: 8:00 am - 4:30 pm

Location: 1621 Woodburn Rd Waukesha, WI 53188

Cost: No Tuition is Charged.

Course Description: The Incident Tactical Dispatch course provides a realistic, hands-on approach to mastering the tasks and skills of an Incident Tactical Dispatcher. An Incident Tactical Dispatcher is a specially trained individual qualified to operate in a command post, base camp, or at the scene supporting a specific incident or tactical operation. Incident Tactical Dispatchers leverage the multi-tasking, communication, accountability, and documentation skills of successful telecommunicators to provide public safety communications expertise and support at planned events and extended incidents such as hostage situations, multi-alarm fires, search and rescue operations, bombings, and active shooter incidents in accordance with FEMA National Qualifications Standards.

This course is designed for experienced dispatchers familiar with the Incident Command System and dispatch operations. This course is four days long with an end-of-course INTD exercise on the fourth day. It is limited to 20 students. Each attendee participates in hands-on training exercises and receives a Position Task Book.

Prerequisites and Other Information: